Thank you for shopping with West Five Story! We take great pride in handcrafted skincare, and we want to ensure your order arrives safely at your door.

1. Processing Times

All orders are processed within 2–4 business days.

Please note: Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders—especially during the holiday or market seasons—we will notify you via email of any expected delays.

2. Shipping Rates & Delivery

We offer simple flat-rate shipping through Canada Post to ensure you know exactly what to expect at checkout.

Destination:

Canada

Shipping Method: Canada Post 

Rate: $19.99

Estimated Delivery: 3 - 7 business days

USA

Shipping Method: Canada Post International

Rate: $19.99

Estimated Delivery: 7 - 14 business days

Note: Delivery times are estimates and may vary based on your specific location and customs processing for US orders.

3. Local Pickup

If you are local to the Chater or Brandon, MB area, you can skip the shipping fees by selecting Local Pickup at checkout.

• Notification: You will receive an email when your order is ready with instructions for pickup.

• Timeline: Most pickup orders are ready within 24–48 hours.

4. International Orders (USA)

For orders shipping to the United States:

• Customs & Duties: West Five Story is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Tracking: You will receive a tracking number once your order has been processed so you can follow its journey across the border.

5. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number(s). The tracking number will typically be active within 24 hours.

6. Damages

West Five Story is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Questions?

We are happy to help! Please contact us at info@westfivestory.com for any shipping inquiries.