1. Information We Collect

• When you visit, purchase from, or interact with West Five Story, we collect certain information to fulfill your orders and improve your shopping experience. This includes your name, billing and shipping address, email address, phone number, and payment details processed securely at checkout.

• We also collect standard technical data regarding your browser type, device, and IP address to optimize our website's performance.

 

2. How We Use Your Information

• Order Fulfillment: To process and ship your small-batch skincare, soaps, textiles, or collectible trading card orders, and to provide local pickup notifications.

• Customer Support: To communicate with you regarding order updates, tracking information (when requested for card shipments), or inquiries about our products.

• Legal & Security: To protect against fraud, comply with applicable legal requirements, and maintain store security.

 

3. Sharing Your Information

• We respect your privacy and do not sell your personal information.

• We share data only with trusted third-party service providers necessary to run our business—such as Wix (our ecommerce platform), payment processors, and postal carriers (like Canada Post) to deliver your packages.

 

4. Data Security

• We take reasonable administrative and technical precautions to protect your personal information from unauthorized access, loss, or misuse.

 

5. Updates to This Policy

• We may update this privacy policy from time to time to reflect changes in our practices or operational requirements. Please check back periodically for any updates.